Returns & Exchanges
At Mainline Materials, we strive to ensure your project stays on track with high-quality supplies and seamless service. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare the Materials
Ensure all items are in their original, unused condition and securely packaged in the original shipping containers to prevent damage during transit.
Ship the Package
Affix the provided return label to your package and drop it off at the designated carrier location, ensuring you keep a copy of the tracking receipt.
Inspection and Refund
Once our warehouse receives and inspects the materials, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing